Valgo Platform Inc. ("Valgo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. We are headquartered in Ontario, Canada and comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
Personal Information
We may collect the following personal information when you register for an account, use our services, or contact us:
- Name, email address, and phone number
- Company name, job title, and business address
- Billing and payment information
- Account credentials and authentication data
Usage Information
We automatically collect certain information when you use the Platform:
- Log data (IP address, browser type, pages visited, time and date of visit)
- Device information (hardware model, operating system)
- Platform usage patterns and feature interactions
- Agent configuration and workflow metadata (not the content processed by your agents)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Platform and its features
- To process transactions and manage your subscription
- To communicate with you about updates, security alerts, and support
- To analyze usage patterns and optimize platform performance
- To comply with legal obligations under Canadian law
- To protect against fraudulent or unauthorized activity
3. Data Storage and Security
Your data is stored on secure servers located in Canada. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating the Platform, subject to confidentiality agreements
- Legal Requirements: When required by Canadian law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
5. International Data Transfers
If your data is transferred outside of Canada, we ensure that appropriate safeguards are in place in accordance with PIPEDA and applicable regulations. We require that all third-party recipients of personal information provide a comparable level of protection.
6. Your Rights
Under Canadian privacy legislation, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain processing activities
- Request deletion of your personal information, subject to legal retention requirements
- File a complaint with the Office of the Privacy Commissioner of Canada
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on the Platform. You can control cookie preferences through your browser settings. Essential cookies required for Platform functionality cannot be disabled.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
9. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Email: privacy@valgoplatform.com
Or reach out through our contact form.
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about our privacy practices.